Shipping Info

TERMS AND CONDITIONS

  •  All shipments are sent from Lahore, Pakistan. 
  •  All applicable taxes are to be paid by the buyer. In case of tax exemption please contact us. 
  •  For bigger orders contact us at sales@tools-hq.pk or call us at 0321 8665747 to get optimized shipping rates. 
  •  Certain bulky items do not qualify for free shipping. In this case you will be notified by email of any changes in shipping rates. 
  • We cannot ship to P.O. Boxes. 
  • Residential and/or remote delivery charges may apply, you will be notified before shipment is made and before payment is processed. 
  • Some restrictions will apply and some items do not qualify for free shipping. 
  • Free shipping terms are subject to change without notice. If an item does not qualify for the free shipping terms, you will be notified before shipment is made and before payment is processed.

 Claims

Shortage and/or damage claims must be recorded at the time of delivery.

Returns and Exchanges

All returns or exchanges must be processed within 7 days of shipment. Prior authorization must be obtained before any merchandise is returned for credit, refund or replacement.

Unauthorized returns will not be accepted. Customer is responsible for all return shipping charges unless the product is defective or Tools-hq made an error.

Returns may be subject to a restocking charge.